Legal

Shipping & Delivery Policy

Everything you need to know about how your order gets from the vendor to your door.

Last updated 1 July 2026

1. Overview

This policy explains how orders placed on GetZavi are fulfilled and delivered to customers. GetZavi operates as a WhatsApp-native marketplace connecting customers with local vendors — restaurants, supermarkets, pharmacies, market vendors, and service providers — through our network of delivery riders.

2. Delivery Coverage

GetZavi currently facilitates delivery within Osogbo, Osun State, and surrounding areas covered by our active vendor and rider network. Coverage areas expand as we onboard more vendors and riders — ask on WhatsApp to confirm coverage for your area.

3. How Delivery Works

A customer places an order with a vendor through the GetZavi WhatsApp interface.
The vendor confirms availability of the item(s) ordered (or offers a substitution where applicable).
Once payment is confirmed, the order is routed to an available GetZavi rider.
The rider picks up the order from the vendor and delivers it to the customer's specified address.
The customer confirms receipt, which triggers release of payment to the vendor from escrow.

4. Delivery Timeframes

Food and perishables (restaurants, supermarkets): Typically 30–60 minutes after order confirmation, depending on vendor preparation time and distance.
Pharmacy items: Typically 30–45 minutes, subject to availability.
Local vendor / market goods: Delivery times vary based on item availability and vendor location.
Services (cleaning, fumigation, dry cleaning, etc.): Fulfilment occurs at a scheduled date and time agreed between the customer and vendor during booking.

Delivery times are estimates and may vary due to traffic, weather, vendor delays, or rider availability. GetZavi will proactively notify customers of significant delays where possible.

5. Delivery Fees

Delivery fees are calculated based on the distance between the vendor and the customer's delivery address, and are shown to the customer before checkout is confirmed. Fees may vary by vendor category and location.

6. Failed or Delayed Deliveries

If a delivery cannot be completed (e.g., customer unreachable, incorrect address, customer unavailable), GetZavi or the assigned rider will attempt to contact the customer through WhatsApp. If delivery still cannot be completed:

If due to customer error (incorrect or incomplete address): the order may be treated as completed for payment purposes, or a re-delivery fee may apply.
If due to vendor or rider error: the customer will not be charged an additional fee, and the order will be redelivered or refunded per our Returns & Refunds Policy.

7. Order Tracking

Customers can check the status of their order at any time by messaging GetZavi on WhatsApp. Updates are also sent proactively at key stages: order confirmed, rider assigned, out for delivery, and delivered.

8. Contact

For delivery issues or questions, contact us via the GetZavi WhatsApp support line or at hello@getzavi.store oroatchipsystems@gmail.com.
Oatchip Ltd (RC: 8423827)
NO 71, ROAD 14, IFELODUN COMMUNITY LAGADA AREA SERVICE, OSOGBO, OSUN

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1. Overview

3. How Delivery Works

A customer places an order with a vendor through the GetZavi WhatsApp interface.

The vendor confirms availability of the item(s) ordered (or offers a substitution where applicable).

Once payment is confirmed, the order is routed to an available GetZavi rider.

The rider picks up the order from the vendor and delivers it to the customer's specified address.

The customer confirms receipt, which triggers release of payment to the vendor from escrow.

4. Delivery Timeframes

Food and perishables (restaurants, supermarkets): Typically 30–60 minutes after order confirmation, depending on vendor preparation time and distance.

Pharmacy items: Typically 30–45 minutes, subject to availability.

Local vendor / market goods: Delivery times vary based on item availability and vendor location.

Services (cleaning, fumigation, dry cleaning, etc.): Fulfilment occurs at a scheduled date and time agreed between the customer and vendor during booking.

Delivery times are estimates and may vary due to traffic, weather, vendor delays, or rider availability. GetZavi will proactively notify customers of significant delays where possible.

6. Failed or Delayed Deliveries

If due to customer error (incorrect or incomplete address): the order may be treated as completed for payment purposes, or a re-delivery fee may apply.

If due to vendor or rider error: the customer will not be charged an additional fee, and the order will be redelivered or refunded per our Returns & Refunds Policy.